Data protection policy

Scope of data collection and data storage

Inquiry handling

We require your personal data for services such as answering individual inquiries via email or our website forms (e.g. product and compatibility information, purchasing advice, technical support), warranty & RMA procedures, providing spare parts and mounting kits or for sending you our newsletters. The data you provide, which can include name, email address, contact details, product information, attachments (e.g. images, invoices,) may be processed by our ERP/CRM system (Odoo, self-hosted) and customer support system (Freshdesk). Freshdesk covenants that its platform and service are fully compliant with the General Data Protection Regulation of the European Union.

After closing the case of your inquiry (e.g. general questions, service inquiries, warranty requests, etc.), we save your data so that we can process future inquires more quickly and in order to guarantee the best possible service quality.

Emails

For sending emails (e.g. confirmations of receipt, shipping confirmations, transmission and answering of support inquiries), we either use our own outgoing mail server (SMTP) or Mailjet (Sinch Email / Sinch Group) as external service provider, who covenants that their processes and data protection measures are compliant with the General Data Protection Regulation of the European Union. In this case, your email address and the content of the emails are transferred to said service provider for sending the email.

Shipping

If you request that we send you spare parts, mounting kits or other products, we collect and save your data only as far as it is necessary to process your request. For this purpose, we may forward your personal data to logistic and shipping service providers (e.g. postal services or courier companies such as DHL, UPS or FedEx) that are involved in the shipping process . These partners receive only the data necessary to fulfil their task and are obliged to handle it securely and in compliance with applicable data protection laws.

Payment

For payments (e.g. for express shipping fees), we use Stripe Payments Europe Ltd. Payment data is processed directly by Stripe. We do not store or have access to complete credit card information. For details, please refer to Stripe’s privacy policy.

Hosting and file uploads

Our website is hosted on servers provided by Vercel Inc. and integrated with Neon.tech and Hetzner for backend services. In this context, technical data such as IP addresses and access requests are processed to ensure the secure and reliable operation of the website.
Our service providers operate in compliance with the GDPR and implement industry-standard encryption, access controls, and other technical and organizational measures to protect your data.

Uploaded files in our web forms (e.g. product images or invoices) may be stored temporarily on Google Cloud Storage before forwarding them to our internal systems, to ensure proper form delivery. Temporary file storage is deleted daily.

Analytics consent

Our website uses cookies and similar technologies to provide essential functions and to analyse usage data. Non-essential cookies are only set after you provide consent. You can change or withdraw your consent at any time in the consent preferences.

Qe set a cookie to document the time and date of your consent preferences. Whenever we make significant changes to the tools, purposes, or categories covered by our consent banner, we update its version and will ask you to renew your consent.

In order to optimise our website, we collect and save data such as your IP address, date and time of access, requested pages or files, browser type, version, referrals and operating system. We only collect this data for statistical purposes in order to analyse your demand for e.g. compatibility data, FAQs and product information and to further optimise our website, so that we can keep improving our offer. The collection of this data is optional and only takes place if you have consented to the use of site statistics in our consent settings. Your data is collected and stored in anonymised form only and cannot be related to you as an individual person. We use Matomo (self hosted, with IP masking) to ensure maximum data privacy.

Video consent

Our website embeds videos from YouTube, a service of Google Ireland Ltd. These integrations are deactivated by default to protect your privacy. No connection to YouTube’s servers is established, and no data is transmitted to Google unless you actively choose to enable and play a video. When you activate a video, YouTube may set cookies and collect data such as your IP address, device information, and interaction data. By doing so, you voluntarily consent to data processing by YouTube/Google in accordance with their privacy policy.

Social media

Our website also contains links to our official profiles on external social media platforms (such as X, Instagram and YouTube). These are pure hyperlinks — no social media plugins or embedded content (other than videos as mentioned above) are integrated into our pages. This means that no data is transmitted to these providers when you visit our website. Only when you actively click such a link will your browser connect to the respective platform, and the provider may then collect data in accordance with their own privacy policies. For more information, please refer to the privacy policies of the respective platforms.