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System test

with Prime95 and HWiNFO

Please note:
This FAQ entry is intended exclusively for customers who have been directly referred by our support team.

To ensure that your system is tested under a constant load, please follow this guide step by step.

Step 1:

Please download the portable version of HWiNFO here.

Screenshot from HWiNFO download page with the Portable "Free Download" and "Local" marked by red rectangles.

Step 2: 

First unpack the downloaded .zip-file, then start HWiNFO by opening the file "HWiNFO64.exe".

Windows might ask you if you want to allow the program to make changes to the computer, please click "Yes".

Step 3:

If the HWiNFO window that opens is not in English, please first change this by clicking on Settings and selecting English as the language.

Make sure to select the Sensors-only mode and then click "Start" to run the program.

Select sensors onl when starting HWiNFO

If HWiNFO reports an error on a specific sensor, please deactivate the mentioned sensor by clicking "Do not monitor this sensor".

You should now see a HWiNFO window that shows the current status of your PC's sensors.

Step 4:

Next, Prime95 needs to be downloaded and started before returning to HWiNFO to track the sensors throughout the test. Please download Prime95 here.

Table taken from the Prime95 website showing download links for various platforms.

Step 5:

Extract the downloaded Prime95 .zip-file and open the included prime95.exe file.

Step 6:

Make sure there is a checkmark at "Small FFTs" in the Prime95 window that opens. 

This will automatically adjust the other values, such as number of torture test threads (depending on your CPU). Please do not change these values. Before clicking "OK" to start the test, please make sure to close all other applications, except for HWiNFO, and to end any background tasks that might be running.

Running a Prime95 torture test with Small FFTs selected.

Step 7:

Once the Prime95 test is started, return to HWiNFO and click the green "+" in the bottom-right corner to start capturing the sensor data.

Green plus marked in red in the bottom right corner of the HWiNFO window.

Step 8:

Please save the data on the desktop, this makes it easier to find later.
Enter the ticket-ID as the file-name. You can find the ticket-ID in the subject of your support email conversation.

Save the HWiNFO file with your ticket ID as the file name

Step 9:

After running the test for 30 minutes while tracking the sensors with HWiNFO, please click the button in the bottom-right corner of HWiNFO to stop the recording. You can now close HWiNFO.

End the HWiNFO recording by clikcing the red cross at the bottom right corner in the HWiNFO window.

Step 10:

To end the Prime95 test, please click "Test" in the top right menu and select "Stop". Select "Stop all workers" in the window that opens and click "OK".

A Prime95 screenshot where "Test" at the top right and "Stop" are marked by a red rectangle.

Now you can end Prime95 by again clicking "Test" in the top-right corner and selecting "Exit".